AI-assisted ecommerce support workspace
AI support drafts for small Shopify stores
SupportDesk Helper helps ecommerce teams track customer issues, use verified Shopify order details, and draft policy-based replies without losing human control.
Built for small ecommerce stores handling support by email, tickets, and Shopify order questions.
Support queue
Tickets, replies, and Shopify context
Order tracking request
Maya Chen - Order #1849
PaymentPaid
FulfillmentUnfulfilled
TrackingNot available yet
Draft reply
Hi Maya, your order #1849 is paid and currently waiting for fulfillment. Tracking is not available yet, so we will check the latest order details and send you an update shortly.
Medium confidence - review before sending
2
Unread
1
Refund risk
82
Policy score
The problem
Support gets messy when order details, policies, and replies live in different places.
Customers ask about orders, tracking, refunds, and damaged items.
Support replies can become slow or inconsistent.
AI tools can invent details without verified store context.
Small teams need speed without losing control.
The solution
One workspace for tickets, Shopify context, and reply drafts.
Keep the customer conversation, store policies, order context, notes, and draft replies together so each support decision is easier to review.
Shopify order context
Policy-based reply drafts
Refund-risk review
Conversation history
Support Health Score
Features
Built for practical ecommerce support work.
AI reply drafts
Generate support replies based on the customer issue, store policies, and available order context.
Shopify order sync
Use read-only Shopify order details to reduce back-and-forth on tracking and fulfillment questions.
Policy Quality Score
See whether your policies are complete enough for safer AI-assisted support.
Refund Risk Radar
Spot tickets that may need fast human review before they turn into refunds or chargebacks.
Attachments and history
Keep customer messages, files, order context, and replies together in one conversation.
Guide panel
Help your team learn the workflow without leaving the app.
Safer AI support
Built to avoid risky AI support mistakes.
SupportDesk Helper does not invent tracking numbers, delivery dates, refund approvals, or order details. If data is missing, it keeps the reply safe and reviewable.
Human review stays in control
Drafts are editable before sending, and risky cases can stay manual.
Missing policies are flagged
Policy Quality Score helps owners see where support guidance is incomplete.
Shopify access is read-only
Order details can guide replies without editing orders or payments.
High-risk tickets can stay manual
Refunds, damaged items, and unclear messages can require human review.
How it works
Start with your policies, then reply with context.
1
Add your policies
Save refund, shipping, tracking, return, damaged item, and cancellation rules.
2
Connect Shopify or create tickets manually
Use verified order data when available, or keep working with manual order fields.
3
Generate, review, and send better replies
Draft the response, check confidence, attach files if needed, and reply from the ticket.
Pricing
Simple pricing for small stores.
Quarterly and yearly billing options are available for direct website users.
Starter
$19/month
1 workspace
Support ticket tracking
Shopify order lookup/sync
Policy-based reply drafts
Conversation history
Public support form
After-hours auto-reply
Refund-risk dashboard
Guide panel
FAQ
Straight answers before you start.
Does SupportDesk Helper send replies automatically?
It can, but only when auto-reply is enabled and the reply is safe enough. Risky or unclear tickets can stay manual.
Does it edit Shopify orders?
No. Shopify access is read-only for support context. SupportDesk Helper does not edit orders, refunds, products, fulfillments, or payments.
What happens if tracking is missing?
The draft will not invent a tracking number. It can say tracking is not available yet or ask the team to check the order.
Can I use it without Shopify?
Yes. You can create tickets manually, use the public support form, add policies, and save manual order details.
How does billing work?
Direct website users can use monthly, quarterly, or yearly billing. Shopify App Store installs use Shopify billing when that flow is active.
Is this for large support teams?
It is built first for small ecommerce teams that want a focused support workspace without a heavy enterprise helpdesk.